The business communication arena is in a state of a massive overhaul. With the rise of social networks, fast internet connections, and cloud computing, customers’ demands have changed. Today, they expect businesses to respond to their service inquiries on multiple channels, in real-time. And, if your customer service does not meet their expectations, they will stop buying from you.[continue reading…]
BT has announced it will be switching off its PSTN and ISDN networks in 2025 in favour of IP voice services, with a gradual phase-out of the older systems starting in 2020. At this point, BT will cease taking ISDN orders, and all businesses will be forced to find other IP-based options for their business telephone systems.